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At maximos.shop, we prioritize your satisfaction and strive to provide you with high-quality lamps and chandeliers. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps and conditions under which you may return the product and receive a refund.

Returns

1. Eligibility for Returns:
   • Items must be returned within 30 days from the date of delivery.
   • Items must be unused, in their original packaging, and in the same condition as when you received them.
   • Proof of purchase is required for all returns.
2. Non-Returnable Items:
   • Items purchased on sale or with a discount.
   • Custom or personalized items.
   • Gift cards.
3. Return Process:
   • To initiate a return, please contact our customer support at support@maximos.shop with your order number and reason for return.
   • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
   • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
   • Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.

Refunds

1. Eligibility for Refunds:
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Partial Refunds:
   • Items that are returned more than 30 days after delivery.
   • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at support@maximos.shop.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@maximos.shop with your order number and details about the product defect or damage.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: support@maximos.shop

Address: 4425 N MEADOW BROOL HOBBS, NM 88240, UNITED STATES

Thank you for shopping at maximos.shop. Your satisfaction is our priority!